Delete or Cancel Your DraftKings Account: 2025 Guide

Last Updated on October 1, 2025 by Caesar Fikson

Meta description: Delete DraftKings account fast in 2025: steps, email template, payout checklist, self-exclusion, data retention, and what happens to parlays & bonuses.

Delete DraftKings account requests are more common than you’d think—sometimes it’s a healthy reset for responsible gambling, sometimes it’s housekeeping. Either way, you want a clean close, your payout back in your pocket, and no surprise emails later. I’ll walk you through the exact steps I recommend, what DraftKings typically does with your data, how pushes/voids and pending bets are handled at closure, and smarter alternatives (cool-offs, self-exclusion) if you’re not 100% ready to leave. When I say “we,” it’s we at NOWG; when I say “you,” it’s you—the account holder who wants clarity and control.

First, know your goal: close, cool-off, or self-exclude?

“Delete” isn’t one-size-fits-all. Pick the option that actually fits your intent; it affects what happens next and what you can do in the future.

Option	What it does	Reopen later?	Best for
Permanent account closure	Account closed across eligible DraftKings products; you can’t wager	Unlikely; depends on house rules and jurisdiction	You’re done with the platform
Temporary cool-off (time out)	Blocks logins/wagering for a set period (e.g., 24 hrs–4 weeks)	Automatically reopens when period ends	Short break to reset habits
Self-exclusion	Legal exclusion for a defined period; enforced across products and often statewide	No, until term ends; violations can void winnings	Strong protection if you’re worried about control
Marketing opt-out only	Stops promos/emails; account remains active	Yes	Reducing triggers without closing

Operator reality check: data retention and self-exclusion statutes vary by state. Expect stricter controls in regulated markets and longer retention clocks.

The clean-closure checklist (do this before you request deletion)

I’ve watched the same frictions repeat. Do these first and the process is boring—in a good way.

1. Withdraw your balance
   Cash out available funds to your preferred method. Crypto isn’t an option here; stick to the payment rail you deposited with when possible. If the book requires the original method first, follow that flow, then move leftovers to another method.
2. Settle or void outstanding bets
   Open wagers (parlays, futures, season wins) block immediate hard closure. You can either wait them out, request a void (rare; house rules apply), or close the account with wagers left—DraftKings will typically hold the account in a restricted state and settle winnings/returns later to the same payout method.
3. Export your history
   Download statements: deposits/withdrawals, bet history, and tax forms (e.g., US 1099-MISC/NEC, W-2G). You’ll want this for records; you might not have portal access after closure.
4. Cancel bonuses you don’t want to forfeit
   Unmet bonus playthroughs are usually forfeited at closure. If you care, finish or let them lapse before you pull the plug.
5. Unlink payment methods you won’t use elsewhere
   Housekeeping. Not required, but I like leaving fewer active tokens anywhere.

Two ways to close: in-app support or email

Use whichever you prefer. I lean in-app/chat because it timestamps the request in their system and you can confirm identity once, cleanly.

A) In-app or web support (fastest in practice)

• Log in → Help/Support → Contact Us/Live Chat
• State: “I’m requesting permanent closure of my Sportsbook account. Please confirm once complete.”
• Be ready to pass KYC questions (address, DOB, last four SSN in the US, etc.).
• Ask them to confirm what happens to any open bets, comps, and remaining cents.

B) Email request (written record for your files)

Send from the email on file. You don’t need to explain “why”—be brief and precise.

To: support@draftkings.com
Subject: Request to delete my DraftKings account
Body (template you can paste):

Hello DraftKings Support,

I am requesting permanent closure of my DraftKings account and associated Sportsbook access.

• Username: <your DK username>
• Full name: <legal name>
• Email on file: <your email>
• Last deposit method (last 4 digits if card): <optional for verification>

Please:
1) Close my Sportsbook (and Casino/DFS if applicable) account(s).
2) Confirm any pending withdrawals and the destination method.
3) Confirm how any open bets will be handled.
4) Confirm marketing opt-out on closure.

Thank you,
<Your name>

Pro tip: attach a screenshot of your profile page; it speeds up verification.

What happens to your data (and why it isn’t fully “deleted”)

You can cancel DraftKings account access; you typically can’t erase all historical data. Licensed operators retain records for AML, fraud, tax, dispute resolution, and regulatory audits—often for years after closure. Expect them to:

• Deactivate the account (no login/wagering)
• Suppress marketing if you request it
• Retain KYC, transactional, and bet history for the statutory period

If you’re privacy-forward, make a data minimization request after closure: ask them to suppress marketing, remove non-required marketing attributes, and restrict processing to compliance needs only. You won’t get the ledger erased, but you can limit use.

Heads-up for bonus hunters: because your identity persists, you generally won’t qualify as a “new customer” later. If you might return, consider a cool-off instead of permanent closure.

How books grade money when you close (wagers, parlays, futures)

• Settled bets pay out normally before closure completes.
• Open single-game bets usually remain active; if the market is later graded push/void, stake returns to your wallet and then to your payout method.
• Open parlays with a later push leg are repriced without that leg; if any leg loses, the parlay loses as usual. Closure doesn’t change math—only access.
• Futures & season-long markets remain until settlement; the account can be “closed to activity” but will still receive the settlement payout when graded.
• Bonuses/free bets tied to your account are usually forfeited at closure if unspent or not cleared. Spend or let them lapse intentionally before you request closure.

If you want everything done in one shot, wait until your last open ticket settles, then close. If you want closure now, ask support to confirm where future settlements will be sent (and get that in writing).

DraftKings products are linked—be explicit

One login spans Sportsbook, Casino, and DFS (availability varies by state). If you only want Sportsbook closed, say that. If you want everything closed, say that. Ambiguity creates reopen loops and extra tickets.

Responsible gambling options that work in the real world

If the goal is safer play rather than permanent exit, use tools that change your environment, not just your willpower.

• Deposit, wager, and time limits: Set strict caps now; they’re harder to override mid-tilt.
• Time-outs: 24-hour to multi-week cool-offs help reset patterns. You can always extend.
• Self-exclusion: The strongest safeguard. It’s enforceable and usually honored across operators in the jurisdiction.
• Trigger control: After closure or exclusion, unsubscribe from marketing, remove the app, disable autofill on payment methods, and consider blocking software if you need it.

If you feel control slipping, talk to someone—there are national helplines and local councils that do real, practical work. It’s not a lecture; it’s a relay handoff.

Common snags (and how to avoid them)

• “I closed, but I still get emails.” Closure ≠ marketing suppression. Explicitly request opt-out or click the unsubscribe in the footer after your final payout lands.
• “They wouldn’t delete my data.” They probably can’t, legally. Ask for processing restriction and marketing suppression instead.
• “My withdrawal bounced.” Many books pay back to original funding method first. If that rail can’t receive, ask support to switch to ACH/bank, PayPal, or a check—whatever’s allowed in your state.
• “I had $0.73 stuck.” Tiny remainders happen after bonus clearances. Ask them to zero out to your method, or donate to an RG charity if they offer it.

Fast FAQ

Can I delete everything permanently?
No. Licensed sportsbooks retain records for compliance. You can close the account and suppress marketing.

Does closing affect my credit score?
No. This isn’t a credit line.

What if I have a dispute after closure?
You can still contact support; escalate to the state regulator if needed. Keep your confirmation email.

Can I reopen later?
Maybe—depends on the closure type and house rules. Self-exclusion cannot be lifted early.

Do I lose my DK Dollars/comps?
Unredeemed rewards usually vanish at closure. Spend them first if you care.

My recommended flow (copy/paste this plan)

1. Withdraw balance and wait for confirmation
2. Let open bets settle (or accept delayed settlement)
3. Export statements and tax docs
4. Spend/forfeit bonuses consciously
5. Request closure via chat or email (template above)
6. After confirmation, request marketing suppression and data processing restriction
7. Remove app, clear saved payment methods, consider self-exclusion if needed

You’ll spend 10–15 minutes now and save yourself headaches later. That’s a good trade.

If you run an operator team and want fewer support tickets around closures, we at NOWG can give you a friction audit and a plain-English rules page that deflects 80% of the what-ifs. And if you’re tuning safer-gambling UX, try NOWG’s free online tools for casinos—limit-uptake analyzers, churn predictors, and bonus liability models—to ship changes with confidence.